With an astute commercial outlook and strong hospitality and retail operational experience, Kam moved into and headed up global recruitment and resourcing where she worked across retail, hospitality and leisure, telecoms, beauty and marketing industries.
A firm advocate of the benefits of immersing yourself in a business to fully understand its needs, she has designed and delivered strong and creative recruitment campaigns for executive search, talent attraction and employer brand strategies for companies.
Kam’s strengths lie in being adaptable and fluid. She plans and implements unique employer branding, and creates clear and robust talent acquisition functions (including individual recruitment marketing programmes, hands-on recruitment and educational sessions) to provide the very best outcomes for organisations in an ever-changing employer market.
Projects worked on:
An executive search project for a European telecoms business to strengthen their executive and leadership board. This facilitated a smooth internal organisational change and enabled the company to push on with bringing exciting new technology to market.
Following the acquisition and merger of three separate international marketing companies to create a newly formed full-service global marketing business, partnered with senior stakeholders to design, build and implement a unique and innovative employer brand to uphold the values of the existing talent; then used this employer brand to create and deliver an engaging recruitment marketing programme to attain Employer of Choice status and attract new talent to the organisation.
Working with a national retailer to assess, review and improve its recruitment process, including the candidate journey and the role played by hiring managers and all other parties. This developed into the review, recommendation and build of new recruitment technology used to support and improve the existing process, including an ATS and building job-specific selection tool kits to assess experience, skill set and aptitude.
While working in the hospitality industry, designed and delivered multi-level educational programmes for a multinational chain’s hiring teams. In order to deliver the best possible recruitment outcomes, this also took into account cultural differences, encouraging inclusion and diversity in sourcing and selection methodologies, as well as interview techniques and using body language positively.
Specialities:
Delivery of effective talent-attraction training
Systems and processes to aid employee retention
Developing HR systems to work as a conduit to operational requirement
Training needs analysis and developing a strategic approach to learning and development
Advising and interpreting on a range of policies and procedures and guidelines which impact service development
Identifying and understanding organisational and individual needs to align with overall strategy
Leading on recruitment, retention and training delivery to support transformational change and business growth
