Our Services

Our HR support will help you develop the structure, processes and resources your business needs to function, evolve and thrive; support that can handle everything from the complex to the mundane, especially with Mergers, Acquisitions and Restructures.

And, in the same way you’d want to be recognised as an expert in your field, the kind of support that shows we’re expert in ours – whatever the situation.











  • "The People Factor supported Burger King UK following the acquisition of the master franchise agreement and a major franchisee. The service provided by Karen and the team was excellent in establishing our new working practices and integrating the two businesses together, providing a platform from which to grow our business"

    Tim Doubleday Chief Financial Officer @ BKUK
  • "I have worked with The People Factor over several months working through some difficult and challenging HR issues. I have found The People Factor to be extremely efficient and very prompt and effective in their delivery. The People Factor display a very clear professionalism with heart. I am very grateful for their support and wise counsel. The People Factor deliver what they promise."

    Mike Gibbs COO @ Lifespace Trust
  • "I’ve worked with Karen for over twenty years - covering various projects and companies and can highly recommend The People Factor team to anyone who wants well thought-out HRD strategies, support and direction. In particular, shaping the employee brand, delivering change management as well the more basic compliance requirements."

    Steve Richards CEO @ Parkdean Resorts
  • "Gail has been outstanding with helping us understand employment law, whilst guiding us through difficult decisions. She has helped develop organisational culture and has also helped coach our operations and recruitment teams through both interventions and in how to retain key staff. I would highly recommend working with Gail and the team at The People Factor."

    James Hopkins Founder/Director @ The London Cocktail Club
  • "I worked with The People Factor during my time in the retail sector and was always impressed with their balanced, strategic and 'no nonsense' professional approach . It made absolute sense to engage with The People Factor and utilise their huge experience in helping us set up our people and business strategy, nationally and internationally. I know the value The People Factor can bring to a business in any sector.  The People Factor were well positioned as we launched our business support offer PESBusiness and is part of the team to help support other organisations. I would not hesitate to recommend The People Factor to any business owner or business investor "

    Mike Maddock MD @ PES Performance
  • "I've had the pleasure of working with Karen whilst at Onfido and now with Catapult and can fully endorse her as a leader in the field of HR globally.  Her unrivalled knowledge of HR policy, regulations and good practice, combined with her general pragmatism and commercial astuteness make her an incredibly valuable thought leader in the space.  For any HR challenge or opportunity - no one is better placed to assist in my experience than Karen."

    Hemal Joshi Chief Revenue Officer @ Catapult
  • "Karen is extremely knowledgeable in her field, she has a wide breadth of understanding to help businesses with all things HR. Karen takes a very pragmatic view to find solutions to help businesses.  I would highly recommend Karen to anyone who is looking for someone to help their business improve and grow.  Karen is very capable and has a very calm way about her approach to work. I have seen Karen guide and steer businesses on the new apprenticeship levy to ensure they have a great solution to move forward and add real value to their business. Karen is someone you can trust to help you and your business. She also has a great team around her."

    Sue Pittock Chief Executive @ Remit
  • "The People Factor team are a fantastic resource when you need additional help for anything HR related. I have found them very helpful and they have experts in pretty much every field to tap into."

    James Spragg CEO @ Casual Dining Group
  • "We love working with The People Factor - they always come up with sensible and straightforward ideas. Life is too short to work with people you don't like... and we like The People Factor people!"

    Jill Whittaker Managing Director @ HIT Training
  • "Karen is the first person I think about calling when I need advice. She is extremely knowledgeable in all areas of HR, and highly respected. She always makes time and I appreciate her creative and professional approach. And, most importantly she’s fun!"

    Helen Cook Customer Director @ ei group
  • "I have worked with The People Factor since starting at UKH in September 2018, their support and advice has been invaluable. The People Factor are discrete, professional and a sheer pleasure to work with"

    Jackie Marlow COO @ UKHospitality
  • "Having known and worked with Karen for over 20 years she remains an incredibly knowledgeable and extremely competent senior HR professional. Karen adds exceptional levels of value to any organisation  or individual that she supports. Karen is a true HR leader and I would certainly recommend her to anyone looking for HR support or senior level coaching/mentoring."

    Sue Cleminson HR Director @ Vapiano
  • "People are rightly at the top of the agenda for high-performing operators and we want to spend time with every one of our customers to ensure HR Directors are using our systems well and getting good, reliable insight to make the best workforce decisions. The People Factor's many years of doing the job for our customers, coupled with deep Fourth solution knowledge, will be invaluable in supporting this and we’re delighted to have them on board."

    Simon Bocca Chief Operating Officer @ Fourth
  • "The People Factor are always commercial, accessible and meet whatever unreasonable timetable I present!"

    Alexander Salussolia Managing Director @ Glendola Leisure Group
  • "When you think you know the answer to a tricky HR problem and you just need that unfiltered black and white confirmation in a simple logical easy to implement answer. That’s when you get with The People Factor."

    Murray Roberts Managing Director @ Beds and Bars Ltd - Europe
  • "The People Factor have the balance of detailed technical expertise, contacts with value for money professionals where required, and a desire to make sure that that the whole HR process is end to end with no hiccups. They combine this with a firm but caring attitude and their results speak for themselves. Five stars!"

    Bob Britt CEO @ Bob Britt Consultants
  • “Karen is a thoroughly professional HR expert, who is a delight to work with. She has a very engaging, flexible approach and never says no to any challenge or task. I would employ her as an HR Director tomorrow, or engage The People Factor anytime”

    Simon Wilkinson CEO @ Byron
  • "The People Factor came to help us navigate how we ensured our policy updates met all the latest pay and legal requirements. Their advice was thoughtful, pragmatic, up to date and reassuring. I would not hesitate in recommending them."

    Jane BonBernard HR Director @ Ask Italian
  • "Thank you for everything you do for ‘my’ businesses - I’ve been seeing the fruits of your labours at Parkdean and think you’ve done an outstanding job.

    I can’t actually think of anyone else who could have done what you’ve been able to do in such a short period of time"

    Martin Robinson Chairman - Parkdean Resorts
  • "A good friend of mine referred me to The People Factor. Bruce Beattie mentioned that they are the best in the business, and he was not wrong.  Right from the beginning, they demonstrated professionalism and a willingness to go the extra mile for their clients. If you are looking for a partner that cares as much as you do, choose The People Factor."

    Tyrone Herdman-Grant Chief Operating Office Panarottis @ Casa Bella Spur Group (Pty) Ltd
  • "I think you just know sometimes that when you meet someone you are going to keep their phone number in your contacts forever. I'm glad to say that The People Factor are one of those contacts who have been invaluable in helping us by providing my business with the most up to date advice  yet presented in a very straight forward way."

    Ian Woodhall Lang UK / Director
  • "Jo is absolutely fantastic, really engaging and delivered the training brilliantly"

    Katie Waddington HR Business Partner North @ Prezzo
  • "Working with Gail at the People Factor has allowed us to get the HR part of the business into shape very quickly and allowed us to work on important proactive areas such as training and staff engagement. Gail assisted in helping us understand new legislation and how to communicate this to the team so it’s understood. Gail was able to drop other things in an emergency scenario which helps and we feel we can contact Gail 24/7 with a quick response."

    Richard Littman Operations Director @ Pebble Solutions