We deliver people solutions, to allow organisations achieve their vision!

If you were to ask any of the organisations we’ve worked with what they most wanted from their HR company, they’d all say the same thing: someone they trust,  ‘gets’ what they need, knows how to deliver it and then makes it happen.

If you then added ‘decades of experience in mergers, acquisitions and restructuring businesses’, ‘background in host of business sectors and operations’ and ‘loves what they do’, you’ll have just described us perfectly.

We know that HR isn’t everyone’s cup of tea – but we like to think that’s because they’ve just not found the right company to work with yet.

If that’s you, then that’s all about to change.

As well as having expertise ranging from HRD level all the way through to HR manager, our time in the hospitality and leisure industries means we’re business-minded; we understand the business you’re in and can relate to the sorts of challenges you face.

So, whether you’re looking for best-practice advice for a one-off situation or a HR partner to work with on a retained basis, we’re here to sort out your people challenges, help prevent people-mistakes from being made and get you through the tricky stuff.

Looking for HR support that understands your business?

If you’d like to find out more about how we can help you, get in touch.

Call us on +44 (0) 203 0867724, email hello@thepeoplefactor.org.uk or to book a 30-minute conversation with our Development Director, Jo Sullivan, then click here.


Here’s an article written by our CEO about exactly why she’s in HR and how she can relate to the issues she has faced in her development and in the second box you can see Karen talking about her experiences as she talks about her career and the growth of The People Factor.

Read Karen’s story

Playing with Fire – Article
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The People Factor CEO Karen Davies

See and hear Karen Davies talk about The People Factor
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Take a read of our recent newsletters to see what we have been up to and who we have been helping.
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Issue #5


Issue #4


Issue #3


Issue #2


Issue #1


See our latest newsletter and how we have been helping clients with furlough, restructures and strategy. Download the latest here. To receive regular copies Sign Up below.


Want to know how we can help your business? Have a free 30 minute conversation - let us advise you on a particular issue or find out how we can help you and your team.


We might not be able to meet for a coffee at the moment but that doesn't mean we aren't happy to chat, Skype or Zoom.











  • "The People Factor have the balance of detailed technical expertise, contacts with value for money professionals where required, and a desire to make sure that that the whole HR process is end to end with no hiccups. They combine this with a firm but caring attitude and their results speak for themselves. Five stars!"

    Bob Britt CEO @ Bob Britt Consultants
  • "The People Factor supported Burger King UK following the acquisition of the master franchise agreement and a major franchisee. The service provided by Karen and the team was excellent in establishing our new working practices and integrating the two businesses together, providing a platform from which to grow our business"

    Tim Doubleday Chief Financial Officer @ BKUK
  • “Karen is a thoroughly professional HR expert, who is a delight to work with. She has a very engaging, flexible approach and never says no to any challenge or task. I would employ her as an HR Director tomorrow, or engage The People Factor anytime”

    Simon Wilkinson CEO @ Byron
  • "We love working with The People Factor - they always come up with sensible and straightforward ideas. Life is too short to work with people you don't like... and we like The People Factor people!"

    Jill Whittaker Managing Director @ HIT Training
  • "The People Factor came to help us navigate how we ensured our policy updates met all the latest pay and legal requirements. Their advice was thoughtful, pragmatic, up to date and reassuring. I would not hesitate in recommending them."

    Jane BonBernard HR Director @ Ask Italian
  • "Jo is absolutely fantastic, really engaging and delivered the training brilliantly"

    Katie Waddington HR Business Partner North @ Prezzo
  • "When you think you know the answer to a tricky HR problem and you just need that unfiltered black and white confirmation in a simple logical easy to implement answer. That’s when you get with The People Factor."

    Murray Roberts Managing Director @ Beds and Bars Ltd - Europe
  • "Gail has been outstanding with helping us understand employment law, whilst guiding us through difficult decisions. She has helped develop organisational culture and has also helped coach our operations and recruitment teams through both interventions and in how to retain key staff. I would highly recommend working with Gail and the team at The People Factor."

    James Hopkins Founder/Director @ The London Cocktail Club
  • "Karen is extremely knowledgeable in her field, she has a wide breadth of understanding to help businesses with all things HR. Karen takes a very pragmatic view to find solutions to help businesses.  I would highly recommend Karen to anyone who is looking for someone to help their business improve and grow.  Karen is very capable and has a very calm way about her approach to work. I have seen Karen guide and steer businesses on the new apprenticeship levy to ensure they have a great solution to move forward and add real value to their business. Karen is someone you can trust to help you and your business. She also has a great team around her."

    Sue Pittock Chief Executive @ Remit
  • "I've had the pleasure of working with Karen whilst at Onfido and now with Catapult and can fully endorse her as a leader in the field of HR globally.  Her unrivalled knowledge of HR policy, regulations and good practice, combined with her general pragmatism and commercial astuteness make her an incredibly valuable thought leader in the space.  For any HR challenge or opportunity - no one is better placed to assist in my experience than Karen."

    Hemal Joshi Chief Revenue Officer @ Catapult
  • "A good friend of mine referred me to The People Factor. Bruce Beattie mentioned that they are the best in the business, and he was not wrong.  Right from the beginning, they demonstrated professionalism and a willingness to go the extra mile for their clients. If you are looking for a partner that cares as much as you do, choose The People Factor."

    Tyrone Herdman-Grant Chief Operating Office Panarottis @ Casa Bella Spur Group (Pty) Ltd
  • "Having known and worked with Karen for over 20 years she remains an incredibly knowledgeable and extremely competent senior HR professional. Karen adds exceptional levels of value to any organisation  or individual that she supports. Karen is a true HR leader and I would certainly recommend her to anyone looking for HR support or senior level coaching/mentoring."

    Sue Cleminson HR Director @ Vapiano
  • "People are rightly at the top of the agenda for high-performing operators and we want to spend time with every one of our customers to ensure HR Directors are using our systems well and getting good, reliable insight to make the best workforce decisions. The People Factor's many years of doing the job for our customers, coupled with deep Fourth solution knowledge, will be invaluable in supporting this and we’re delighted to have them on board."

    Simon Bocca Chief Operating Officer @ Fourth
  • "I think you just know sometimes that when you meet someone you are going to keep their phone number in your contacts forever. I'm glad to say that The People Factor are one of those contacts who have been invaluable in helping us by providing my business with the most up to date advice  yet presented in a very straight forward way."

    Ian Woodhall Lang UK / Director
  • "Karen is the first person I think about calling when I need advice. She is extremely knowledgeable in all areas of HR, and highly respected. She always makes time and I appreciate her creative and professional approach. And, most importantly she’s fun!"

    Helen Cook Customer Director @ ei group
  • "I have worked with The People Factor over several months working through some difficult and challenging HR issues. I have found The People Factor to be extremely efficient and very prompt and effective in their delivery. The People Factor display a very clear professionalism with heart. I am very grateful for their support and wise counsel. The People Factor deliver what they promise."

    Mike Gibbs COO @ Lifespace Trust
  • "Working with Gail at the People Factor has allowed us to get the HR part of the business into shape very quickly and allowed us to work on important proactive areas such as training and staff engagement. Gail assisted in helping us understand new legislation and how to communicate this to the team so it’s understood. Gail was able to drop other things in an emergency scenario which helps and we feel we can contact Gail 24/7 with a quick response."

    Richard Littman Operations Director @ Pebble Solutions
  • "The People Factor team are a fantastic resource when you need additional help for anything HR related. I have found them very helpful and they have experts in pretty much every field to tap into."

    James Spragg CEO @ Casual Dining Group
  • "I worked with The People Factor during my time in the retail sector and was always impressed with their balanced, strategic and 'no nonsense' professional approach . It made absolute sense to engage with The People Factor and utilise their huge experience in helping us set up our people and business strategy, nationally and internationally. I know the value The People Factor can bring to a business in any sector.  The People Factor were well positioned as we launched our business support offer PESBusiness and is part of the team to help support other organisations. I would not hesitate to recommend The People Factor to any business owner or business investor "

    Mike Maddock MD @ PES Performance
  • "The People Factor are always commercial, accessible and meet whatever unreasonable timetable I present!"

    Alexander Salussolia Managing Director @ Glendola Leisure Group
  • "I’ve worked with Karen for over twenty years - covering various projects and companies and can highly recommend The People Factor team to anyone who wants well thought-out HRD strategies, support and direction. In particular, shaping the employee brand, delivering change management as well the more basic compliance requirements."

    Steve Richards CEO @ Parkdean Resorts
  • "Thank you for everything you do for ‘my’ businesses - I’ve been seeing the fruits of your labours at Parkdean and think you’ve done an outstanding job.

    I can’t actually think of anyone else who could have done what you’ve been able to do in such a short period of time"

    Martin Robinson Chairman - Parkdean Resorts
  • "I have worked with The People Factor since starting at UKH in September 2018, their support and advice has been invaluable. The People Factor are discrete, professional and a sheer pleasure to work with"

    Jackie Marlow COO @ UKHospitality