The People Factor are a group of HR Experts with differing talents to enrich the People Factor Portfolio, who are able to handle individual pieces of work or join forces to work on large scale projects.

Their personal strengths range from managing large scale acquisitions, mergers and restructures, TUPE, employment legislation, immigration issues, employee relations, compensation & benefits, HMRC audits, recruitment initiatives, coaching, payroll, outplacement, psychometric testing, and dealing with any HR issue you could possibly think of.

Click on an image to find out more about that person…

  • Karen Davies MSc CEO

    Founder & CEO of The People Factor HR Consultancy, Karen has spent her entire career as an HR specialist within the hospitality and leisure industries.

    As both an international consultant and a long-time HR Director, she seen first-hand, how complex and challenging HR can be for organisations and their people – particularly, when company mergers, acquisitions and restructures are involved – and how the right specialist support makes all the difference to the end outcomes…

  • Jo Sullivan Client Engagement Director

    Jo has spent most of her career within Hospitality but additionally benefits from a background in Construction, Insurance and Law – the understanding and experience she has gained from each sector enables her to understand the needs and demands of a number of different sectors whilst being able to lend herself to the cultures and values that flow from these businesses.

    Having worked at every level of HR, she not only understands each aspect from start to finish.

  • Gemma Boulding MD of People Factor Recruitment

    Gemma is the Managing Director of our recruitment arm, People Factor Recruitment, established in 2021.

    A recruitment specialist for more than a decade, she brings a wealth of diverse experience from her time in both in-house consultancy and high street agencies. In fact, her success ratios for placing people are pretty high: whilst working in-house, every 5 in 6 candidates she put forward were offered the job, and every 2 in 3 when she was in high street recruitment. Long may that continue for our TPF Recruitment clients!

  • David Pepper Director of Training & Development

    David is the Director of our training and development company, The Learning Factor, helping organisations and their people build and excel in the skills needed for today’s changing workplace.

    Specialising in leadership and culture, he brings decades of blue-chip experience and a strong hospitality background from former Retail Director and People Director roles.

  • Gail Selby Senior HR Consultant

    Gail has spent most of her career in Hospitality and Retail environments giving her a solid understanding of fast paced ever changing business environments.
    Having worked as a senior operator before moving into HR this allows her to build strong relationships with managers to provide realistic and workable solutions. She ensures organisations have HR interventions and solutions that allow them to work effectively and efficiently within legal frameworks.

  • Fiona Legros Executive Coach & Mentor

    Following an early career in the hospitality and retail sectors and many years running her own executive search business, Fiona’s been successfully coaching senior business leaders since 2009. Typically working on a 1-2-1 basis, she facilitates high quality coaching conversations to ensure executives stay relevant and adaptable to change.

    Focus areas include effectively leading teams, improving communication and emotional intelligence skills, increasing self-awareness…

  • Vilyen Pluck Learning Director

    Vilyen is our Learning Director at The People Factor following an extensive career in leading and developing training initiatives and teams within Hospitality & Leisure.

    His recent experience consulting in a wide range of sectors including; Financial Services, Pharmaceuticals, Media, IT & Technology to name a few, has given him a deep understanding of different people, their roles, their culture and the business aspirations…

  • Wayne Morgan Consultant People & Development Director

    Wayne has over 20 years operational, learning and development and human resources experience, working across multiple Hospitality and Leisure brands coupled with experience in Retail, General Aviation, TV production and FMCG.

    Wayne has led on delivering a number of transformational change programmes focusing on organisational design, talent management, succession planning, performance improvement, employer branding & employee engagement.

  • Kam Jagdeo Talent Director

    Having good commerciality and by using her strong hospitality and retail operational experience, Kam moved into and headed up global recruitment & ​resourcing, working across retail, hospitality & leisure, telecoms, beauty and marketing industries.

    She has designed and delivered creative strong recruitment campaigns including executive search, talent attraction & employer brand strategies for employers and is a firm believer and enthusiast in understanding the business needs

  • Liz Charter Senior Payroll Consultant

    Liz has spent a lot of her career in the hospitality and retail environment, giving her a solid grounding for the complexities and the pace at which payrolls in that environment need to work at. From weekly to monthly, from 10 to 2000 employees, there is not a payroll solution that Liz cannot understand and apply herself to.

    Liz also has substantial experience in the Manufacturing and IT Security industries, from team work to stand alone positions. Liz can operate UK and EMEA payrolls…

  • Jeremy Wright Consultant HRD

    Jeremy has  over 15 years of HR experience covering a number of sectors including Hospitality & Leisure, Finance & Insurance, and FMCG holding various positions, from his current role as HRD Consultant for The People Factor and Burger King UK to previous roles as HRD for Cafe Rouge, Head of HR for Homeserve and Head of HR for The Spirit Group.

    During his career he has covered a number of specialisms including Employee Relations, Talent Management & Resourcing, Reward, Recognition, L&D and Employee Engagement…

  • Sophie Darmas HR Consultant

    Sophie has extensive experience across a broad range of commercial, multi-site organisations with a particular focus in hospitality and charity sectors. From a foundation of Operational HR, Employee Relations, Resourcing and Performance Management she has operated as an interim and HR Specialist.

    Her focus is upon ensuring that organisations operate effectively within legal frameworks and have processes in place to make that operation efficient and hassle free. Organised, structured and with an eye for planning she has led and supported numerous change, redundancy and reorganisation programmes.

  • Penny Blake HR Consultant

    Penny is a gifted communicator at all levels, especially through the world of HR, Digital Marketing & Operations. She makes this easy for any company or individual; using her talents to showcase the People Factor’s strategies, improving employee engagement communications, assisting resourcing people by utilising media to its fullest extent and improving employer rewards through events & management activities.

    She also runs our ‘Social Media in a Day’ one-to-one courses, and she also specialises in event management from small, intimate events through to planning and delivering large scale events for over 1000 guests. An excellent all-rounder who can put her hand to anything!

  • Graham Harris HR Analyst

    HR has more numbers in it than anyone realises! Therefore The People Factor think it imperative to have an HR analyst who has a substantial background in Finance. Graham has a very analytical, commercial and operational background, working in companies of varying sizes and running his own retail outlets.

    He is particularly adept at presenting numbers to non-financial people, in a way that they can understand, and will drive value in the business.

  • Tanya Gunn Career Consultant & Coach

    An Executive Career Management Consultant and Coach with extensive experience in developing and delivering career transition, career management, and coaching programmes to both individuals and teams. Strong track record of coaching clients from a wide range of sectors and functions up to and including Board level.

    Recent experience of living in Europe, has given a unique perspective and first hand experience on managing careers globally and supporting executives transition to internationally based roles. Offers a background which includes senior line management and professional consultancy roles in sales, recruitment, operational and project management.

  • Allyson Stead Senior HR Consultant

    Allyson has worked in HR for 20 years mostly working in Hospitality, Leisure and High Street Retail. Therefore, is no stranger to working in fast paced, agile and commercial sectors.

    Allyson has worked in generalist operational focused field roles supporting business delivery through people together with more strategic roles as a member of HR leadership teams and within business start-ups.

  • Jess Wright Recruitment and HR consultant

    Jess is an experienced and professional HR Generalist and Recruitment specialist with experience in the hospitality and leisure sector and Financial Services. Jess demonstrates a commercial approach, flexibility and has a proven ability to adapt to change effectively.

    Jess develops strong relationships and trust quickly, allowing her to provide sound HR advice and solutions which positively impacts a business.

  • Liz Robson Executive Assistant

    Liz offers administration support at the highest level to all clients. Her aim is to make their lives easier and for clients rely on her to take on those tasks for which they can never seem to find the time.

    She have a passion for organising and has spent over 20 years as PA, EA. Liz offers a wide range of services including general admin, diary management and meeting co-ordination together with booking domestic and international travel.











  • "I think you just know sometimes that when you meet someone you are going to keep their phone number in your contacts forever. I'm glad to say that The People Factor are one of those contacts who have been invaluable in helping us by providing my business with the most up to date advice  yet presented in a very straight forward way."

    Ian Woodhall Lang UK / Director
  • "The People Factor supported Burger King UK following the acquisition of the master franchise agreement and a major franchisee. The service provided by Karen and the team was excellent in establishing our new working practices and integrating the two businesses together, providing a platform from which to grow our business"

    Tim Doubleday Chief Financial Officer @ BKUK
  • "Karen is the first person I think about calling when I need advice. She is extremely knowledgeable in all areas of HR, and highly respected. She always makes time and I appreciate her creative and professional approach. And, most importantly she’s fun!"

    Helen Cook Customer Director @ ei group
  • "Working with Gail at the People Factor has allowed us to get the HR part of the business into shape very quickly and allowed us to work on important proactive areas such as training and staff engagement. Gail assisted in helping us understand new legislation and how to communicate this to the team so it’s understood. Gail was able to drop other things in an emergency scenario which helps and we feel we can contact Gail 24/7 with a quick response."

    Richard Littman Operations Director @ Pebble Solutions
  • "Having known and worked with Karen for over 20 years she remains an incredibly knowledgeable and extremely competent senior HR professional. Karen adds exceptional levels of value to any organisation  or individual that she supports. Karen is a true HR leader and I would certainly recommend her to anyone looking for HR support or senior level coaching/mentoring."

    Sue Cleminson HR Director @ Vapiano
  • "The People Factor team are a fantastic resource when you need additional help for anything HR related. I have found them very helpful and they have experts in pretty much every field to tap into."

    James Spragg CEO @ Casual Dining Group
  • "I've had the pleasure of working with Karen whilst at Onfido and now with Catapult and can fully endorse her as a leader in the field of HR globally.  Her unrivalled knowledge of HR policy, regulations and good practice, combined with her general pragmatism and commercial astuteness make her an incredibly valuable thought leader in the space.  For any HR challenge or opportunity - no one is better placed to assist in my experience than Karen."

    Hemal Joshi Chief Revenue Officer @ Catapult
  • "I worked with The People Factor during my time in the retail sector and was always impressed with their balanced, strategic and 'no nonsense' professional approach . It made absolute sense to engage with The People Factor and utilise their huge experience in helping us set up our people and business strategy, nationally and internationally. I know the value The People Factor can bring to a business in any sector.  The People Factor were well positioned as we launched our business support offer PESBusiness and is part of the team to help support other organisations. I would not hesitate to recommend The People Factor to any business owner or business investor "

    Mike Maddock MD @ PES Performance
  • "The People Factor came to help us navigate how we ensured our policy updates met all the latest pay and legal requirements. Their advice was thoughtful, pragmatic, up to date and reassuring. I would not hesitate in recommending them."

    Jane BonBernard HR Director @ Ask Italian
  • “Karen is a thoroughly professional HR expert, who is a delight to work with. She has a very engaging, flexible approach and never says no to any challenge or task. I would employ her as an HR Director tomorrow, or engage The People Factor anytime”

    Simon Wilkinson CEO @ Byron
  • "Karen is extremely knowledgeable in her field, she has a wide breadth of understanding to help businesses with all things HR. Karen takes a very pragmatic view to find solutions to help businesses.  I would highly recommend Karen to anyone who is looking for someone to help their business improve and grow.  Karen is very capable and has a very calm way about her approach to work. I have seen Karen guide and steer businesses on the new apprenticeship levy to ensure they have a great solution to move forward and add real value to their business. Karen is someone you can trust to help you and your business. She also has a great team around her."

    Sue Pittock Chief Executive @ Remit
  • "Gail has been outstanding with helping us understand employment law, whilst guiding us through difficult decisions. She has helped develop organisational culture and has also helped coach our operations and recruitment teams through both interventions and in how to retain key staff. I would highly recommend working with Gail and the team at The People Factor."

    James Hopkins Founder/Director @ The London Cocktail Club
  • "A good friend of mine referred me to The People Factor. Bruce Beattie mentioned that they are the best in the business, and he was not wrong.  Right from the beginning, they demonstrated professionalism and a willingness to go the extra mile for their clients. If you are looking for a partner that cares as much as you do, choose The People Factor."

    Tyrone Herdman-Grant Chief Operating Office Panarottis @ Casa Bella Spur Group (Pty) Ltd
  • "When you think you know the answer to a tricky HR problem and you just need that unfiltered black and white confirmation in a simple logical easy to implement answer. That’s when you get with The People Factor."

    Murray Roberts Managing Director @ Beds and Bars Ltd - Europe
  • "The People Factor have the balance of detailed technical expertise, contacts with value for money professionals where required, and a desire to make sure that that the whole HR process is end to end with no hiccups. They combine this with a firm but caring attitude and their results speak for themselves. Five stars!"

    Bob Britt CEO @ Bob Britt Consultants
  • "Jo is absolutely fantastic, really engaging and delivered the training brilliantly"

    Katie Waddington HR Business Partner North @ Prezzo
  • "I have worked with The People Factor since starting at UKH in September 2018, their support and advice has been invaluable. The People Factor are discrete, professional and a sheer pleasure to work with"

    Jackie Marlow COO @ UKHospitality
  • "People are rightly at the top of the agenda for high-performing operators and we want to spend time with every one of our customers to ensure HR Directors are using our systems well and getting good, reliable insight to make the best workforce decisions. The People Factor's many years of doing the job for our customers, coupled with deep Fourth solution knowledge, will be invaluable in supporting this and we’re delighted to have them on board."

    Simon Bocca Chief Operating Officer @ Fourth
  • "I’ve worked with Karen for over twenty years - covering various projects and companies and can highly recommend The People Factor team to anyone who wants well thought-out HRD strategies, support and direction. In particular, shaping the employee brand, delivering change management as well the more basic compliance requirements."

    Steve Richards CEO @ Parkdean Resorts
  • "I have worked with The People Factor over several months working through some difficult and challenging HR issues. I have found The People Factor to be extremely efficient and very prompt and effective in their delivery. The People Factor display a very clear professionalism with heart. I am very grateful for their support and wise counsel. The People Factor deliver what they promise."

    Mike Gibbs COO @ Lifespace Trust
  • "Thank you for everything you do for ‘my’ businesses - I’ve been seeing the fruits of your labours at Parkdean and think you’ve done an outstanding job.

    I can’t actually think of anyone else who could have done what you’ve been able to do in such a short period of time"

    Martin Robinson Chairman - Parkdean Resorts
  • "We love working with The People Factor - they always come up with sensible and straightforward ideas. Life is too short to work with people you don't like... and we like The People Factor people!"

    Jill Whittaker Managing Director @ HIT Training
  • "The People Factor are always commercial, accessible and meet whatever unreasonable timetable I present!"

    Alexander Salussolia Managing Director @ Glendola Leisure Group